PRIVACY POLICY

Last Updated: September 2026

At 14 Arrows Tattoo Parlour, we respect your privacy and are committed to protecting your personal information.

This Privacy Policy explains what information we collect when you use our website or contact the studio, why we collect it, how we use it and the rights you have over your information.

01 WHO WE ARE

14 Arrows Tattoo Parlour is a tattoo studio based at:

69 Grosvenor Road
Tunbridge Wells
Kent
TN1 2AY

For questions about this Privacy Policy or how we use your personal information, contact us at:

booking@14arrows.com
01892 482322

For the purposes of UK data protection law, 14 Arrows Tattoo Parlour is responsible for deciding how and why your personal information is used.

02 INFORMATION WE COLLECT

When you contact us or submit a tattoo enquiry through our website, we may collect:

Your name
Email address
Telephone number
Details about your tattoo idea, including placement and approximate size
Reference images or other files you choose to upload
Information you provide in messages or correspondence with us

Our website may also collect technical information such as your IP address, browser, device information and information about how you use the website through cookies and similar technologies.

03 HOW WE USE YOUR INFORMATION

We may use your information to:

Respond to tattoo enquiries and other messages
Help match you with an appropriate artist
Discuss, arrange and manage consultations and tattoo appointments
Communicate with you about your enquiry or booking
Operate, maintain and improve our website and services
Maintain appropriate business and administrative records
Meet legal, accounting or regulatory requirements

We do not sell your personal information.

04 OUR LEGAL BASIS FOR USING YOUR INFORMATION

UK data protection law requires us to have a lawful basis for processing personal information.

Depending on why we are using your information, we may rely on:

Contract — where processing is necessary to take steps at your request before providing tattoo services or to provide services you have booked with us.

Legitimate interests — where reasonably necessary to respond to enquiries, communicate with customers and operate and improve the studio and website, provided those interests do not override your rights and interests.

Legal obligation — where we need to process or retain information to comply with a legal requirement.

Consent — where we specifically ask for your consent, for example for certain non-essential cookies or marketing communications. You can withdraw your consent at any time.

05 WHO WE SHARE YOUR INFORMATION WITH

We only share personal information where reasonably necessary.

If you submit an enquiry for a particular tattoo artist, your enquiry and any reference images may be shared with that artist so they can review your idea and communicate with you about your tattoo.

We may also use trusted companies that provide services necessary to operate our website, communications and business systems.

Our website is hosted and operated using Wix. Information submitted through our website may therefore be processed and stored using Wix's systems and infrastructure.

Some service providers may process information outside the UK. Where applicable, appropriate safeguards are used in accordance with data protection law.

We may also disclose personal information where required by law.

06 HOW LONG WE KEEP YOUR INFORMATION

We keep personal information only for as long as reasonably necessary for the purpose for which it was collected.

How long we retain information may depend on whether an enquiry results in an appointment, whether we need the information to continue providing services, and whether information must be retained for legal, accounting or administrative purposes.

When information is no longer reasonably required, it will be deleted or securely disposed of where appropriate.

07 COOKIES & WEBSITE ANALYTICS

Our website uses cookies and similar technologies.

Some cookies are necessary for the website to function correctly. Other cookies may help us understand how visitors use the website and improve its performance.

Where required, non-essential cookies will only be used with your consent. You can manage your preferences through the cookie controls provided on our website.

Third-party services used by our website may also use their own cookies or similar technologies.

08 KEEPING YOUR INFORMATION SAFE

We take reasonable organisational and technical steps to protect personal information against loss, misuse, unauthorised access, alteration or disclosure.

However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.

09 YOUR DATA PROTECTION RIGHTS

Depending on the circumstances, UK data protection law may give you the right to:

Ask for a copy of personal information we hold about you
Ask us to correct inaccurate or incomplete information
Ask us to delete your information
Ask us to restrict how your information is used
Object to certain uses of your information
Ask for certain information to be transferred to you or another organisation
Withdraw consent where we rely on your consent

These rights do not apply in exactly the same way in every circumstance.

To exercise your rights, contact:

booking@14arrows.com

You also have the right to complain to the Information Commissioner's Office (ICO) if you are concerned about how your personal information has been handled.

10 THIRD-PARTY LINKS

Our website may contain links to other websites and services, including social media platforms and our online shop.

Those websites have their own privacy policies and practices. We are not responsible for how third-party websites collect or use your personal information.

11 AUTOMATED DECISION-MAKING

We do not use information submitted through our tattoo enquiry forms to make solely automated decisions that have legal or similarly significant effects on you.

12 CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our website, services or legal obligations.

The latest version will be published on this page and the date above will be updated when appropriate.